Operational Coordinator

Hey, we're Ardene!

We're the ultimate destination in North America and beyond for head-to-toe apparel, footwear, and accessories - all at the best prices. In 1982, we started as an accessories and jewelry retailer. Today, we're on a whole new level, with 250+ stores in Canada, the USA and internationally – not to mention ardene.com and our app!

We believe that fashion shouldn’t be exclusive or intimidating – it should be celebrated with youthful confidence and fearless enthusiasm. Our journey is ongoing in this new era of retail, as we focus more than ever before on customer experience and sustainable practices.

We also take employee wellbeing and personal growth to heart. Our teams focus on driving initiatives in the area of mental health, diversity & inclusion, engagement and recognition. This includes our many mindfulness programs too, so our teams can create meaningful connections, lead with intention and kindness, and be their best selves at work and in their lives.

Want to learn more about Life at Ardene? Check out our careers site for the latest updates & read one-on-one personal interviews with team members from across Ardene.

https://ardenecorporate.com/life-at-ardene

WHO YOU ARE:

We are seeking a dynamic and detail-oriented Operational Coordinator to join our Store Operations team. In this role, you will play a key part in supporting the day-to-day operational communication and execution across Ardene’s store teams. You will be responsible for managing key tools and processes that ensure stores have the information, resources, and support needed to deliver a seamless customer and employee experience.

Reporting to the Operational Manager, the Operational Coordinator’s responsibilities include, but are not limited to:

• Memo Posting: Prepare, format, and distribute weekly and ad-hoc memos to store teams, ensuring all operational communications are clear, timely, and accurate.
• Weekly Newsletter Management: Contribute to the creation and distribution of the weekly Store Operations newsletter, including updates on price changes, promotions, OMNI KPI performance, loyalty initiatives, and requisition information.
• Store Visits: Conduct regular store visits to assess operational execution, gather feedback, and provide on-site support to ensure consistent implementation of company standards.
• Document Centre Management: Maintain and update documents in the Document Centre, ensuring all store resources, guides, and communications are current and easily accessible.
• GoCanvas App Support: Assist in the creation, testing, and deployment of GoCanvas digital forms and applications used for store operations. Provide ongoing support to resolve issues and enhance user experience.
• Survey Management: Build and manage surveys using SurveyMonkey to collect feedback from store teams and measure engagement, operational effectiveness, and compliance.
• Cross-Functional Support: Partner with various internal teams, including Merchandising, Marketing, and HR, to support communication initiatives and ensure alignment across all store-facing messaging.
• Additional tasks as required.

WHAT YOU’LL NEED:

• A minimum of 1-2 years’ experience in a similar role;
• Completion of post-secondary education in a related field;
• Must be bilingual (English and French), written and spoken;
• Ability to work in a fast paced environment;
• Strong computer skills including knowledge of Microsoft Office (Word, Excel, Powerpoint) as well strong typing skills;
• Experience with GoCanvas and Survey Monkey a plus;
• Exceptional customer service and verbal communication skills;
• Ability to work independently and in a team environment;
• Excellent organizational skills with a keen ability to multi-task;
• Ability to work in-office 5 days per week.

GROW WITH US!

We’re pretty proud to say that everything we do starts with our people – whether it’s in-store or at the head office. From sales associates and store leadership; dedicated in-house apparel and design teams; marketing, brand, and digital experts; stylists, photographers, and graphic designers; all the way to store concept and operations. We do it all. Ardene is truly a creative hub that is second to none.

Be part of a fun, dynamic and energetic team! Join our team and begin your career at one of North America’s top retail chains!