Operations Communications Coordinator

Hey, we're Ardene!

We're the ultimate destination in North America and beyond for head-to-toe apparel, footwear, and accessories - all at the best prices. In 1982, we started as an accessories and jewelry retailer. Today, we're on a whole new level, with 250+ stores in Canada, the USA and internationally – not to mention ardene.com and our app!

We believe that fashion shouldn’t be exclusive or intimidating – it should be celebrated with youthful confidence and fearless enthusiasm. Our journey is ongoing in this new era of retail, as we focus more than ever before on customer experience and sustainable practices.

We also take employee wellbeing and personal growth to heart. Our teams focus on driving initiatives in the area of mental health, diversity & inclusion, engagement and recognition. This includes our many mindfulness programs too, so our teams can create meaningful connections, lead with intention and kindness, and be their best selves at work and in their lives.

Want to learn more about Life at Ardene? Check out our careers site for the latest updates & read one-on-one personal interviews with team members from across Ardene.

https://ardenecorporate.com/life-at-ardene

WHO YOU ARE:

Reporting to the Operational Excellence Manager, the Operations Communications Coordinator plays a key role in supporting operational communication and execution across Ardene's retail stores. This role is responsible for creating engaging communications, coordinating operational initiatives, maintaining key resources, and supporting cross-functional projects that help stores operate efficiently and consistently.

Responsibilities include:

• Manage and coordinate all store operations communications, ensuring messaging is clear, engaging, and aligned across the business.
• Prepare, translate, and distribute weekly store communications, newsletters, operational updates, and company announcements.
• Produce Ardene's weekly Store Operations newsletter, incorporating key updates including promotions, operational priorities, OMNI KPIs, loyalty initiatives, price changes, and upcoming events.
• Support operational projects by coordinating timelines, tracking deliverables, and ensuring initiatives are executed successfully.
• Build and manage digital surveys and operational tools using platforms such as GoCanvas and SurveyMonkey to collect feedback, operational information, and compliance data.
• Maintain operational documentation and resources across internal platforms including OneDrive, Teams, and the Document Centre.
• Manage the Store Operations inbox and respond to inquiries from stores, providing timely support and direction.
• Coordinate operational planning for holidays and other key business events.
• Compile and organize store expense reports while supporting financial administration and year-end operational processes.
• Partner with cross-functional teams including Merchandising, Marketing, Human Resources, Finance, and Loss Prevention to support operational initiatives and communication.
• Conduct occasional store visits to gather feedback, evaluate operational execution, and identify opportunities for continuous improvement.
• Assist with additional operational projects and administrative tasks as required.

WHAT YOU’LL NEED:

• 1–2 years of experience in retail operations, communications, project coordination, or a similar role.
• Post-secondary education in Business, Communications, Retail Management, or a related field.
• Fully bilingual in English and French (written and spoken).
• Excellent written communication skills with the ability to create engaging, professional communications for diverse audiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and strong computer skills.
• Experience with GoCanvas, SurveyMonkey, or similar survey and workflow platforms is considered an asset.
• Exceptional customer service, interpersonal, and verbal communication skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong attention to detail and a proactive approach to problem-solving.
• Ability to work in-office five days per week.

GROW WITH US!

We’re pretty proud to say that everything we do starts with our people – whether it’s in-store or at the head office. From sales associates and store leadership; dedicated in-house apparel and design teams; marketing, brand, and digital experts; stylists, photographers, and graphic designers; all the way to store concept and operations. We do it all. Ardene is truly a creative hub that is second to none.

Be part of a fun, dynamic and energetic team! Join our team and begin your career at one of North America’s top retail chains!